Frequently asked questions
Can't find what you're looking for? Our support team is happy to help directly.
Anyone legally resident in the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, or Oman can open an AsiaXchange account, provided they can complete our identity verification process with a valid residency document and government ID.
You'll need a valid GCC residency document (such as an Emirates ID or Iqama), a government-issued photo ID, and your recipient's payout details. A quick selfie verification is also required to confirm your identity.
Most customers are verified within a few minutes. In some cases, additional checks may take longer, and our support team will keep you updated throughout the process.
We apply a small, published margin over the prevailing interbank mid-market rate. The exact rate is shown before you confirm any transfer and is locked in at that point, so it cannot change before your money is delivered.
Fees depend on the amount, corridor, and payout method, and are always shown in full before you confirm your transfer. There are no hidden charges deducted after you send.
Most bank and wallet transfers are completed within minutes. Cash pickup is typically available within the hour. Occasionally, additional compliance checks can extend this timeframe, and we'll notify you if that happens.
Transfer limits vary by verification level, corridor, and local regulatory requirements. Your available limit is shown in your account, and it can increase as you complete additional verification steps.
Transfers that haven't yet reached the payout stage can often be cancelled or corrected. Contact our support team as soon as possible if you notice an error, and we'll do everything we can to help.
Yes. Our business platform supports bulk payroll disbursement for employers with workers across our supported corridors. Visit our business page to learn more or request a consultation.
Business accounts benefit from volume-based pricing that improves as disbursement size grows. Your dedicated account manager can walk you through pricing for your specific payroll volume.
Yes. We use bank-grade encryption, continuous fraud monitoring, and strict identity verification to protect every transfer and every account. Read more on our security page.
Contact our support team immediately through official channels. Do not click links or share codes from messages you weren't expecting, even if they appear to be from AsiaXchange.