Privacy Policy
Last updated: January 1, 2026
1. Introduction
This Privacy Policy explains how AsiaXchange ("AsiaXchange," "we," "us," or "our") collects, uses, discloses, and protects information when you use our website, mobile applications, and money transfer and foreign exchange services (together, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information necessary to provide our Services, verify your identity, comply with legal obligations, and protect against fraud, including:
- Identity information: your name, date of birth, nationality, residency status, and government-issued identification details.
- Contact information: your address, phone number, and email address.
- Financial information: bank account details, payment card information, and transaction history.
- Recipient information: the name, contact details, and payout information of individuals you send money to.
- Technical information: device identifiers, IP address, browser type, and usage data collected through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our money transfer and foreign exchange Services.
- Verify your identity and comply with know-your-customer, anti-money-laundering, and counter-terrorism-financing obligations.
- Process transactions and communicate with you about your transfers.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with applicable laws, regulations, and requests from regulators or law enforcement.
- Provide customer support and respond to your enquiries.
4. How We Share Your Information
We share information with banking and payout partners, identity verification providers, and payment processors as necessary to complete your transfers. We may also share information with regulators, law enforcement, and other authorities where required by law. We do not sell your personal information to third parties.
5. Data Retention
We retain personal information for as long as necessary to provide our Services and to comply with our legal, regulatory, and reporting obligations, which in the case of financial transaction records may extend beyond the closure of your account.
6. Data Security
We use administrative, technical, and physical safeguards, including encryption and access controls, designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we continually work to strengthen our protections.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. You can exercise these rights by contacting us using the details below, subject to our ability to retain information required for legal and regulatory compliance.
8. Cookies
We use cookies and similar technologies to operate our website, remember your preferences, and understand how our Services are used. You can control cookies through your browser settings, though disabling them may affect the functionality of our website.
9. International Data Transfers
Because our Services connect the GCC and Asia, your information may be transferred to and processed in countries other than your own. Where this occurs, we take steps designed to ensure your information receives an adequate level of protection.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date, and where changes are significant, we will provide additional notice.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at hello@asiaxchange.in or through our contact page.